TERMS & CONDITIONS
.Cancellations & Refunds
The Member has the sole discretion to cancel the order before it has been processed by the company and has reached the status “Quality Check”.
In case of prepaid orders, on cancellation of the order before the “Quality Check/procesing ” Status has been processed the Member shall be entitled to a refund in the following manner:
1. Once the order is successfully placed (regardless of the order status) cancellation of the same shall attract a deduction of 3% of the invoice value towards “payment processing fee”.
2. Also for a prepaid order once in “Quality Check/pr” Status it can only be cancelled post deduction of logistics fee (to & fro i.e forward & return shipping charges) & re-stocking fee which shall be applicable).
The above is Only applicable to the “Returnable” category of products, an Order once Shipped (i.e. Physical handover of your order to the Shipping Partner) cannot be cancelled and must be returned by Customer to MYYSKINSHOP as per the “Return Process” upon which the Refund shall be done post Quality Assurance Checks and Re-stocking Fee of 3%, Subject to Original Condition of the Product over and above other charges mentioned.
In case of cash on delivery orders, if cancelled after dispatched or the Member will not be eligible for cash on delivery facility for any of the future orders.
In case of orders consisting of “Non-Returnable” Goods/Item’s, the order shall not be eligible for Cancellations Or Returns, once in “Quality Check” status. Additionally, it may be noted, No Refund shall be processed for such Orders with “Non-Returnable” Goods/Items/Shipments.
Return of Damaged/Defective Product:
If a Member has received a Product that is defective/damaged/incorrect or the items are missing in your order, then the Member has to contact the customer care of the Company at contact@MYYSKINSHOP.com or firstname.lastname@example.org call at +91-9827795492 or raise a ticket from the help desk as available on the Member’s account in the Platform, within a period of 48 (Forty Eight) hours from the time of delivery of the Product/Goods/Items. No Claims (if raised), beyond the period of 48 (Forty Eight) hours from the time of delivery of the Product/Goods/Items, pertaining to Product that is defective/damaged/incorrect or Missing items in an order shall be honored. Replacements are subject to availability of that particular product. Batch and Price updates on replacement (if any) will be applicable accordingly. If the request for Returns/Cancellations is initiated due to a reason other than “Defective/Damaged/Expired/Wrong Product/Missing Items”, MYYSKINSHOP shall deduct Forward and Shipping Charges from the Refunds and We will try to close the issue within a span of maximum 15 working days from the receipt of the product.
Refund as per the above terms shall only be applicable if the product is “Returnable” and the order is “Pre-paid”. No requests shall be entertained for the “Non-returnable” products. Most of the skin care products are in non returnable category.Please ensure this before buying
The Member may raise a ticket on the Platform/ send an email to “contact@MYYSKINSHOP.com” or email@example.com or contact customer care at +91-9827795492
of the Company for the return of the Product/Goods/Items. The Company may request for details such as but not limited to picture of the Product/Goods/Items, video of the opening of the shipment, order number and shipment details etc.
The Member for return shall send the Product to:
#3/2 HIG annex space ,HB colony , CS PUR, 751016
Or opt for the reverse pick up option. The Product should be returned in the same or similar packaging as the original delivery. The Product must reach the Company within 7 (seven)days of the Members returns process initiation for all orders within India
Reverse pick up is subject to the location and applies only to Domestic Members. The logistic fee shall be applicable for the process of reverse pick up. Any logistic fee or shipping fee applies for returns or cancellation shall be deducted from the refund in case we arrange for the reverse pick up. Please ensure that the Product reaches us within 7 Days of your Returns Process Initiation for all orders from India & 15 days from other locations. Note: We urge our customer to kindly validate the credentials (ID cards) of the person before handing over the product for return.
Inspection of the Product:
The Company shall inspect the Product and on the satisfaction of the Company shall initiate the refund or replacement.
Replacement of Product:
Replacements are subject to availability of the Product. Batch and price updates on a replacement if any will be applicable accordingly.
All refunds to the Member shall be done within 7 (seven) working days/ 10(ten) days of from the date of initiating the refund. Please note that You should ensure that the Product is intact, no tags have been removed and the remains unused and maintains its original packing condition.
The payment is reversed in to your bank account
*For any prepaid order cancellation by the customer, a fee of 3% on Order value will be deducted against payment gateway charges in addition to other applicable deductions. Shipping charges are also subjected to deduction ,The balance amount will be refunded back to the source of payment.
Returns not applicable:
The following issues are not covered under the Return Policy:
- Flavour dislike, size, colour/shade, taste, side-effects, rashes, stomach upset, any adverse medical condition. We strongly recommend to cross-verify your product requirement before purchasing
- In case of defective equipment (electronic)/ devices must be claimed directly from the manufacturer’s warranty only.
- Any edible/perishable item which has been used or opened
- Seasonal/special offers by the Company may not be covered under the return’s policy
- Product tampered or damaged due to misuse
- Product without its original packing with accessories, box, parts missing when delivered to Company
- Products missing tags, seals, serial/UPC numbers as may be applicable
The Company reserves all rights to cancel any order without prior intimation on its sole discretion or due to various reasons such as but not limited to quality issue, batch changes price change.
In case of incomplete address or any misleading information given by the Member, the Company reserves the right to cancel the order.
Information collected by Us
Our primary goal of collecting Your Information is to provide You a safe, efficient, smooth and customized experience. This allows the Company to provide Services and features that most likely meet Your needs, and to customize Our Platform to make Your experience safer and easier.
When You visit the Platform, You may provide us with Your
Personal Information: Name, gender, date of birth, images, mobile number, address, email address and content which You knowingly disclose and is collected on an individual basis.
i Traffic monitoring;
ii IP address from which You access the Platform;
iii Type of device and operating system used to access the Platform;
iv Date and time of Your access to the Platform;
v Pages that You visit.
Stored Information: We store all data that is shared by You or by a third party on Your behalf such as image files, documents etc. either at the time of accessing the Platform or at a later stage.
Use of Information:
We use Your Information for understanding Users in such a way as to provide better Services of the Platform; such as to to customize Your experience; detect and protect Us against error, fraud and other criminal activity, enforce Our terms and conditions, and as otherwise described to You at the time of collection; To send You communication, as per Your notification settings, on any updates or developments pertaining to the Platform or Your use of the Platform;. To communicate promotions and other offers, and for the purposes of advertisements; To provide You with technical support, including Platform updates; and ;To facilitate payment processes and verify payment information.
5. Types of information not allowed on the Platform
- Nudity or other sexually suggestive content;
- Hate speech;
- Credible threats or direct attacks on an individual or group;
- Content that contains self-harm or excessive violence;
- Content that is deemed illegal by the governing laws;
- Fake or impostor profiles; and